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Check out our FAQ on the Jojob Real Time Carpooling service.

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FAQ Jojob Real Time Carpooling

  Carpooling Section

  JojoRT Section

  Registration Section

  Trips and Itineraries Section

  Cashback and Gift Cashback Section

  Contribution to Travel Costs Section

  Gamification Section

  Savings Data Section

  Safety, Privacy, and Data Protection Section

  Carpooling Section

Mantieni il codice così come lo leggi

Il carpooling è l’uso condiviso di automobili private tra più persone, con l’obiettivo di ridurre i costi di spostamento e contribuire alla tutela dell’ambiente con la riduzione di CO2. Si tratta di una soluzione di mobilità che permette di diminuire il numero di auto in circolazione, con benefici concreti come la riduzione dell’emissione di sostanze inquinanti (approssimativamente 130 grammi di CO2 per ogni km – Fonte dati ISPRA), del traffico e della necessità di nuove infrastrutture.

The carpooling rate offers several advantages, including:

  • Cost savings: sharing a car allows you to split the costs of fuel, tolls, parking, and maintenance.
  • Reduced pollution: fewer cars on the road means a positive environmental impact, with tangible benefits such as reduced pollutant emissions (approximately 130 grams of CO2 per km – ISPRA data source).
  • Greater social interaction: traveling together is an opportunity to meet new people and build connections.
  • Better quality of life: less traffic, less stress, and a more livable environment for everyone.

You can use Jojob Real Time Carpooling if you meet the following requirements:

  • You are of legal age.
  • You have a car available and want to share travel costs with others.
  • You do not own a car but wish to use the service as a passenger.

To register and start using the service, simply download the JojobRT app and follow the registration process.

  JojobRT Section

Jojob Real Time Carpooling is the app designed to simplify your daily commute between home and work. With JojobRT, you can make your journeys more cost-effective, efficient, and sustainable, helping to reduce carbon dioxide emissions (approximately 130 grams of CO2 per km – ISPRA data source)… all in real time!
Simply enter your home-to-work commute, and JojobRT’s algorithm will find the best carpooling options tailored to your habits. This way, you can save time and money while arriving at work safely and stress-free—all within a single, simple app.
Currently, the JojobRT app is available in Italian, English, French, and Spanish.

  Registration Section

Signing up for JojobRT is completely free. To access the service, you must register with your own profile—you cannot use a friend’s or relative’s profile. Once you have created your profile, you will become part of JojobRT and can immediately start organizing your trips.
Here’s how to sign up easily:
  1. Download the JojobRT app from the Google Play Store or Apple App Store.
  2. Enter your personal details, such as your first name, last name, phone number, and email address.
  3. Confirm your account by entering the confirmation code you receive via SMS.
  4. Choose your preferred role: you can be a driver only, a passenger only, or both.
  5. Set up your home-to-work commute by specifying your travel times and the days you wish to travel.
Once you’ve completed these steps, you’ll be ready to join JojobRT and start organizing your trips!  
If you do not receive the activation code via SMS, wait at least two minutes and request a new code directly from the app. If the problem persists or the phone number entered is incorrect, you can contact our support team at [email protected] for assistance with registration.
If you have forgotten your password, click “Recover password” on the login screen. Enter the email address and mobile phone number associated with the account. You will receive a confirmation code via SMS and be able to set a new password.
Users who do not use JojobRT for a period of 18 months are automatically removed from the system. You will receive three emails from us reminding you to log in to your account before permanent deletion. After this period, it will no longer be possible to recover the account, any remaining balance, Cashback credit, trip history, or achievements.
If you wish to delete your JojobRT account, simply go to your account settings by clicking on the profile image in the top-right corner of the home screen. The last option listed is “Delete profile,” which allows you to proceed with deleting your account.

  Travel and Itineraries Section

To upload your trip, go to the “Uploaded trips” section from the home screen to add a new itinerary. After specifying whether you prefer to be a passenger, a driver, or both, enter your departure and arrival addresses, as well as the times and days you plan to carpool. If you are a driver, you will be asked for just one additional piece of information: your vehicle details. Remember that you can change the role associated with the trip at any time.
You can add a vehicle via the “Uploaded trips” section on the home screen by entering a trip where you are the driver. You will then be automatically prompted to enter your vehicle’s details. Alternatively, you can add other vehicles or edit existing information by using the “Certify” button at the bottom; select the driver role to access details for all associated vehicles.
Once you have entered your regular routes, you can access the schedule from the home screen by selecting your preferred role for the day. The Jojob matching system will display a list of people with whom you could share the journey on your chosen day. By clicking on a person’s name, you can view further details and send a request to travel together.
When you send a trip request or proposal to another user and it is accepted, you will receive a notification confirming the booking. If you are the one receiving a request or proposal, simply accept it by clicking the green icon to confirm the trip. Please note: the trip is not automatically confirmed without this notification! Before the departure time, you will see an icon representing your travel companion in your Schedule, right below the trip name. By clicking on their photo, you can access the trip details page at any time and start a chat if you need anything!
No, it is not mandatory to travel with the same people on the outbound and return journeys. You can choose different travel companions depending on availability and your preferences. The platform allows you to arrange matches for each trip, so you are free to choose whom you wish to travel with for each leg of the journey, based on the availability of drivers and passengers.
To certify a trip, simply click the “Certify” button at the bottom of the home screen. You can certify your trips at any time.
  • If you are a driver: you must generate and show the QR code to your passengers twice: at departure and upon arrival. When the QR code expires, simply click the “Regenerate” button to get a new one to share with your passengers. Before each certification, you can also choose whether or not to request a contribution toward travel costs from all or some of the passengers on board.
  • If you are a passenger: you must certify the start of the trip while within the green departure zone by scanning the driver’s QR code. Once you reach your destination, simply scan their QR code again while within the red arrival zone to complete the trip.
To chat with carpoolers listed in your schedule before the match, simply click on their contact entry; there, you will find their full profile details and the “Chat” option at the bottom. To start a chat regarding a past match, you can find the contact button within the match details or in the trip history section. In the history section—in addition to viewing your active bookings or past trips—you will find details of your matches and a button to start a conversation directly with the other person.
You can view your booked trip in the itinerary—specifically, the “Find travel companions” section on the home screen. Once there, tap the three dots in the bottom right corner and select “Bookings.”
You can view your carpooling trip history via the “Certify” button on the home screen. A new screen will appear: next to “Certify,” you will find the “History” option.
If you misuse the app to obtain an undue financial benefit—for example, by assigning incorrect or untruthful characteristics to your route’s GPS tracking or by making false declarations regarding carpooling trips (such as claiming to use a vehicle other than the one actually used)—we may take action to recover the amounts received improperly. Typically, we begin by deducting the amount directly from your J. Account; if the balance is insufficient, we will ask you to settle the amount via bank transfer, and we may also pursue legal action. In such cases, we may also inform the company or organization promoting the initiative about the incident. Furthermore, if you join a Community without meeting all the necessary eligibility requirements, we may—at our sole discretion—immediately remove your account from that Community. We may also assess any damages suffered by Jojob or the company/organization promoting the Community and, consequently, pursue legal action.

  Cashback and Gift Cashback section

Cashback is an incentive campaign promoted by Bringme Srl S.B. that offers users an instant refund for every valid, certified trip. This refund is available to both drivers and passengers on carpooling trips and can also apply to other low-impact modes of travel—such as cycling, walking, remote work, and the use of company shuttles—to help reduce polluting emissions (approximately 130 grams of CO2 per km – ISPRA data source).

If a Cashback campaign is active, you can earn a reward for every carpooling trip taken, in accordance with the campaign rules. The reimbursement is issued instantly for each valid, verified trip. Campaigns may also apply to trips made by bicycle or on foot, as well as to remote work or company shuttle commutes.

Cashback is awarded to every member of the carpool group—both the driver and the passengers. Reimbursement is also available for trips made by bicycle or on foot, as well as for remote work or company shuttle rides.

The main reasons why you might not have received the Cashback credit are:

  • Trip booked but not correctly certified: for the trip to be valid, it must be certified. For more information on trip certification, please consult the relevant FAQs.
  • Exceeding the maximum number of trips eligible for Cashback: the maximum number of recognized trips may vary depending on the specific campaign.

Like Cashback credit, Gift Cashback is a promotional credit awarded to the user that can be spent within the app to purchase vouchers or pay for carpooling trips.

Gift Cashback is automatically awarded to the user and credited directly to their Cashback balance, in accordance with company initiatives or decisions made by Jojob.

You can view your total Cashback balance from the home screen by clicking on the “Balance and Store” section. Here, you can see your current balance, the history of accumulated and used credit, and purchase vouchers.

Cashback and Gift Cashback can be used in two ways:

  • To purchase vouchers directly within the app by clicking on the “Balance & Shop” section and then on “Voucher Shop.” Here, you can view available vouchers and choose the one you prefer. After purchase, the reward will be sent instantly to your registered email address, or you can find it in your in-app history.
  • To contribute to the cost of carpooling trips, if requested by the driver.

Yes, there are some limitations:

  • Cashback can only be used to purchase available vouchers or to contribute to carpooling trips.
  • Accumulated Cashback is non-transferable to other users and cannot be transferred to personal accounts.
  • All vouchers require a minimum balance for purchase.

You can find the “Active campaigns” item by clicking on the name of your Community, directly from the home page.

No, Cashback credit is non-transferable to other users and cannot be transferred to personal bank accounts. It can only be used by the user who earned it to purchase in-app vouchers or to contribute to carpooling trip costs.

 

  • Trip Cost Contribution: This is the contribution that drivers may request from passengers to share travel expenses. Once the minimum threshold is reached, the driver can choose to transfer the funds to their bank account or keep them in the app.
  • Cashback / Gift Cashback: This is an instant refund or incentive credit (promoted by Bringme Srl S.B. or the company) awarded to users for valid, certified trips or through special promotions. Unlike the Trip Cost Contribution, it cannot be transferred to a bank account and can only be used within the app.

  Travel Cost Contribution Section

The CCV is the contribution that the driver can choose to request from passengers to share trip costs. Drivers can use these funds to contribute to trips taken as passengers and to purchase in-app vouchers, or alternatively, they can choose to transfer the balance to their bank account once the minimum threshold of €50 is reached. The amount is automatically calculated by the app based on a standard rate set by JojobRT: €1 for the first 10 km and €0.10 for each subsequent kilometer per passenger.
The Travel Cost Contribution (CCV) you earn as a driver offers you maximum flexibility, allowing you to use it directly via the app:
  • Once you reach the minimum threshold of €50, you can transfer the amount to your bank account. A processing fee of €1 + 4% applies to each transfer.
  • You can use your CCV balance in the “Balance and Shop” section to purchase available vouchers at no extra cost. If your balance doesn’t cover the full cost of the voucher, you can top it up using Cashback (if applicable) or a credit/debit card.
  • You can use your accumulated CCV to contribute to travel costs when you travel as a passenger.
  • Travel Cost Contribution: This is the contribution that drivers may request from passengers to share travel expenses. Once the minimum threshold is reached, the driver can choose to transfer the funds to their bank account or keep them in the app.
  • Cashback / Gift Cashback: This is an instant refund or incentive credit (offered by Bringme Srl S.B. or the company) awarded to users for valid, certified trips or through special promotions. Unlike the Travel Cost Contribution, it cannot be transferred to a bank account and can only be used within the app.
This feature offers the driver maximum flexibility in managing the travel cost contribution. Before setting off, the driver can select—from the confirmation screen—whether to request the travel cost contribution from all passengers or only some of them.
You can check the CCV amount at two points:
  • Before departure: directly in your schedule, by viewing the trip details next to the passenger’s name.
  • During the trip: on the response confirmation screen, where you will see the list of passengers and the amount each of them owes you.
You will see the exact amount to be paid only during the trip certification phase, immediately after scanning the driver’s QR code.

  Gamification Section

By carpooling and verifying your trips, you earn Experience Points (XP)—a fun and easy way to show other users your consistency! As you accumulate XP, you level up, demonstrating your tangible commitment to sustainable mobility by reducing pollutant emissions (approximately 130 grams of CO2 per km – ISPRA data source) and making your profile more trustworthy, making it easier to find new travel companions.
Badges celebrate your achievements on JojobRT. They are automatically unlocked by completing specific actions in the app or by reaching sustainable mobility goals aimed at reducing carbon dioxide emissions (approximately 130 grams of CO2 per km – ISPRA data source). They make the experience more dynamic and fun, allowing you to proudly showcase your progress to other users!

  Savings Data Section

The savings from your carpooling trip are automatically calculated by the app once the trip is certified. After certification, you can view a detailed summary showing the financial savings—gained by sharing trip costs with passengers—and the environmental benefits, expressed as a reduction in pollutant emissions (approximately 130 grams of CO2 per km – ISPRA data source) compared to driving alone. You can check this data at any time in the “History” section, which provides an overview of results for each trip as well as the total accumulated over time.
The financial saving is based on the idea that every passenger who chooses carpooling foregoes the use of their own car, thereby avoiding an estimated cost of €0.40 per km (a reference value for the most economical vehicles according to ACI tables).
The kilometers saved correspond to the actual distance traveled by the passenger, calculated based on the trip’s start and end addresses entered into the app. Each carpooler will receive 50% of the total savings as a derived figure.
Each carpooling trip (driver + at least one passenger) reduces environmental impact by avoiding CO₂ emissions. A standard factor of 130 grams of CO₂ saved per kilometer traveled is applied for the calculation. Each carpooler is credited with 50% of the total savings.

  Security, Privacy, and Data Protection Section

To sign up for JojobRT, you need to enter a valid mobile phone number. A confirmation code will be sent to this number via SMS to activate your account. Don’t worry; your number will not be visible to other users until they book a trip with you, and only after you have accepted the booking.
You can assess the consistency and reliability of any potential travel companion by checking their profile screen: Experience Points (XP), their current level, and unlocked badges provide a clear indication of their carpooling experience. Additionally, the phone number linked to the account is verified via SMS during registration. Finally, trip certification via QR code scanning ensures that the journey is tracked and takes place exclusively between registered users.
You can block an unwanted user by selecting their contact directly from your contact list. If you wish to report inappropriate behavior, our team is available at the email address [email protected].
Yes, Jojob ensures the utmost care in protecting your personal and tracking data. Your profile, trip history, and saved preferences are encrypted and managed in accordance with current privacy and information security regulations (compliant with GDPR and ISO 27001 certification), with a Data Protection Impact Assessment (DPIA) subject to an annual external audit.
Yes, Article 193 of the Highway Code mandates that vehicles be insured with an RCA (Automotive Civil Liability) policy. This insurance always covers damage sustained by property or people (third parties). Car passengers are included among these “third parties,” regardless of whether they are relatives, friends, or strangers. The only exception is the driver, who is not covered by RCA for their own injuries or damages.
Yes, in Italy there is a Guarantee Fund for Road Accident Victims, which protects both property and individuals (injured third parties) involved in an accident with an uninsured vehicle.
Yes, accidents occurring during the normal commute between home and work are covered by INAIL insurance. This coverage includes:
  • Travel to and from home and work
  • Travel between two workplaces (for those with multiple employment contracts)
  • Travel to and from the workplace and the location where meals are habitually eaten (if there is no company canteen)
The “normal route” refers to the shortest path between two points. Necessary changes or interruptions to the standard route are nonetheless covered by INAIL insurance, in accordance with Court of Cassation guidelines. For further information, visit www.inail.it or consult your company contact person.